Impact of Technology on Customers Essay Example | Topics and Well Written Essays - 1500 words

Impact of Technology on Customers - Essay Example that investing a significant amount of money on new technology could cause severe losses for the organization if the relevant investment is not paid back within a particular period of time. Current paper focuses on the new technology that Macy’s introduced to its customers. This technology incorporates a wide range of advanced technological features, such as digital receipts and free Wi-Fi. The initial responses of the firm’s customers to this technology seem to be positive, at least as revealed through the reports developed in regard to this issue. In the near future, a more accurate view of the effectiveness of new technology introduced in Macy’s would be available. Taking into consideration the existing findings in regard to this project, as presented below, it could be noted that the particular initiatives have significantly supported the performance of the organization helping towards the improvement of its relationship with its customers. In Macy’s the introduction of new technology was considered as the most effective method for improving the relationship between the firm and its customers. The term ‘new technology’, as used in the case of Macy’s refers to a wide range of features of advanced technology and not to just one technology. In this way, it is expected that the firm will acquire an advantage towards its rivals, a target that has been achieved, as proved by the performance of the firm up to now. Currently, the firm’s stores have been estimated to 850, operating under the name of Macy’s and Bloomingdales (Business Wire 2011). The successful implementation of new technology in all the firm’s stores can be characterized as a challenging task, even if the capital availability of the organization is significant, taking into consideration the fact that in 2010 the sales of the firm reached the $25 billion (Business Wire 2011). ‘free Wi-Fi, digital receipts, cosmetics kiosks and computer tablets for product demonstrations and

Business plan for a restaurant Assignment Example | Topics and Well Written Essays - 2500 words

Business plan for a restaurant - Assignment Example This group of eight family run restaurants operating in northern California has been undergoing difficulties dealing with human resource issues. The operations manager doubles up as the human resource manager and embarks on a tedious process of physical inspection of the human resource requirements and problems of all the eight restaurants. Not only is this a time consuming and tiring process, the operations manager has also realized that it is costly and very inefficient. Therefore this plan presents a possible solution to the problem in the form of the implementation of an information system which will effectively aid the human resource manager with his operations thus allowing for efficiency and company growth. The restaurant industry is quite competitive with northern California being a haven for great restaurants. It is essential for one to cut a niche in the market and this can only be done if the various organizational resources are effectively managed. The replacement of the current manual system with an automated one will enable the company to manage its employees effectively allowing for good record handling, proper and easy scheduling, and effective communication within the organization. This will see an improvement in business processes which will culminate in the growth of the business reflected as higher profits. Introduction The implementation of an Information system is a vital part of business process transformation. For a business to succeed various steps must be taken to ensure that business process support and improvement is achieved. The use of a Human resource information system is a sure way of attaining this. A human resource information system will ensure that human resource functions are effectively managed by information technology hence creating an environment for profit making and business growth through efficient service provision and management. The human resource department is charged with the responsibility of payroll processing , employee recruitment and employee appraisals. These functions are increasingly becoming complex and thus require sufficient support. Automation of such a department, through the use of information technology, will ensure that the workload is sufficiently reduced and access to information is easy and quick. This business plan examines the effective role of implementing a human resource information system by performing a business analysis that will present the inefficiency of a manual system, and presenting a possible solution in the form of a human resource information system that can be implemented. Company Review The Castle Family Restaurants, a group of eight restaurants in northern California run by the Castle family, is a big employer of both part time and full time employees. It has employed more than 300 employees most of whom are on a part time basis as only 30% of these employees work on a full time basis. The operations manager usually has her hands full as she makes seve ral visits to all the restaurants managed by the group to perform human resource administrative duties such as employee recruitment, appraisals, payroll processing among other functions. This manual process of performing human resource functions is quite costly and very inefficient. Therefore there is a great need for improvement in order to eliminate the